Introduction
Welcome to Namaste Indian Kitchen ("we," "us," "our"). By using our website, placing orders, making reservations, or visiting our restaurant, you agree to the following Terms of Service. Please review them carefully.
Orders and Reservations
We recommend placing orders in advance during peak hours to ensure availability. Reservation cancellations must be made at least 2 hours in advance for parties of 6 or more. Large order cancellations require 24-hour notice to avoid cancellation fees.
Important: 2-hour notice required for reservation cancellations, 24-hour notice for large order cancellations.
Pricing and Payments
Menu prices are subject to change without prior notice. Payment is required at the time of order for takeout and delivery. For dine-in, payment is due upon completion of your meal. We accept cash, credit/debit cards, and valid gift cards.
Accepted Payment Methods:
- Cash
- Credit/Debit Cards
- Valid Gift Cards
- Mobile Payment Apps
Gift Cards and Promotions
Gift cards are non-refundable and cannot be redeemed for cash. Promotions may not be combined unless explicitly stated.
Note: Gift cards are non-refundable and cannot be exchanged for cash.
Food Allergies and Dietary Restrictions
Please notify us of any food allergies, dietary restrictions, or sensitivities when placing your order. While we take precautions, our kitchen handles various allergens including nuts, dairy, gluten, and shellfish. We follow strict food safety protocols and prioritize customer health and safety at all times.
Before Ordering:
- Inform us of any food allergies or sensitivities
- Specify dietary restrictions (vegetarian, vegan, gluten-free)
- Ask about ingredients if you have concerns
- Let us know your preferred spice level
Refunds and Satisfaction Policy
Your satisfaction is important to us. If you are not satisfied with your food or service, please let us know immediately so we can address your concerns. For takeout and delivery orders, please contact us within 30 minutes of receiving your order. Refunds are considered on a case-by-case basis, and we may offer to remake your order or provide store credit.
Satisfaction Guarantee: Contact us within 30 minutes of receiving your order if you're not satisfied.
Liability
Namaste Indian Kitchen is not responsible for allergic reactions or adverse effects resulting from consuming our food, especially if allergies or dietary restrictions were not properly communicated. We are not liable for lost, stolen, or damaged personal belongings while dining in our restaurant.
Customer Responsibility:
- Clearly communicate all food allergies and dietary restrictions
- Secure personal belongings during your visit
- Check your order before leaving for takeout/delivery
- Follow any special handling instructions for food items
SMS/Text Messaging Terms
By opting in to our SMS/Text Messaging services, you agree to receive automated order confirmations, delivery updates, promotional offers, and special announcements. You may opt out by replying STOP or OUT at any time. Message and data rates may apply.
Text Messaging Details:
- Receive order confirmations and delivery updates
- Get promotional offers and special menu announcements
- Receive information about special events and catering services
- Reply STOP or OUT to opt out at any time
- Standard message and data rates apply
Changes to Terms
We may update these Terms of Service at any time. Continued use of our services implies acceptance of the revised terms.
Stay Updated: Continued use of our services indicates acceptance of any revised terms.